Shipping and Delivery Policy
Orders are typically processed within 7 business days of receipt. You will receive an email notification with tracking information once your order ships. Processing times may be longer during peak seasons or due to unforeseen circumstances.
We offer various shipping methods (detailed below).
Shipping costs are calculated at checkout based on weight, dimensions, chosen method, and delivery location within India.
These costs are inclusive of all applicable taxes.
• Standard Shipping: Estimated delivery: 10 business days.
• Express Shipping: Estimated delivery: 5 business days.
• Delivery Area: We currently ship within India. International shipping is available upon request (contact connect@legendinnovators.com for a quote).
• Delivery Timeframes: The delivery timeframes mentioned are estimates and may vary
due to factors outside our control (e.g., courier delays, unforeseen circumstances).
• Risk of Loss: The risk of loss or damage transfers to the buyer upon delivery to the designated shipping carrier.
We provide proof of delivery as confirmation.
You can track your order using the tracking number in your shipping confirmation email via the courier's website or app.
• Damaged Packages: Refuse delivery and immediately contact us at connect@legendinnovators.com with photographic evidence of damage. We will arrange a replacement shipment.
• Lost Packages: Report lost packages within 2 business days of the estimated delivery date, providing your order number and tracking information. We will investigate with the courier and take appropriate action.
If the package is confirmed lost, we will either issue a full refund or arrange a replacement shipment at our discretion.
Refunds for damaged or lost packages will be processed within 30 business days of confirmation of the damage or loss. Refunds will be issued through the original payment method.
Our liability for loss or damage is limited to the purchase price of the goods. We are not liable for indirect or consequential losses.
We are not liable for delays or non-delivery due to force majeure events (e.g., natural disasters, acts of God, government restrictions, strikes, pandemics).
We reserve the right to modify this policy at any time. Updated policies will be posted on our website. Continued use after modifications signifies acceptance.
This policy is governed by the laws of India.
For questions, contact: connect@legendinnovators.com